Terms of Sale
Hiliex Inc. retains ownership of all products sold until balance is paid in full. All prices are in US Dollars only. Without any exceptions, all customs and duty charges are the customers responsibility. All sales are final unless products are DOA or received damaged in shipping. Special order items are non-cancelable and non-refundable. By using your shipping account and/or shipping forwarder your take full responsibility to pay all California taxes and are fully responsible of the shipment as soon it leaves our premises. Purchased items in need for a warranty claim must be send to the service center with a valid RMA (Return Merchant Authorization) and with full insurance coverage and freight charges prepaid.
Returns are only accepted on brand new factory sealed merchandise. Products returned in used or altered condition will not be accepted. A 25% restocking fee applies to all returned items that are approved. You must call Hiliex Inc. for an RMA number (Return Merchant Authorization) number to return any items. Without an RMA number and/or items sent by freight collect will be rejected.
In order to be able to offer additional discounts, we offer an exchange program on the return of your old parts (core exchange units) that are being replaced. This offer only applies on products that we see a value in reselling. In the event of us offering you a value for your old parts we will apply the discounts to your new purchase and provide you with an RMA number to return your core exchange unit. Core exchange units are required to be returned within 5 days of received order. Failure to return the core exchange units will be subject to additional charges up to the full value of the core unit.